FAQ
2. Where is Bin Nurdin located? 3. How to contact Bin Nurdin admin? 4. This is my first time surfing Bin Nurdin's website. How do I start? 6. What kind of payment does Bin Nurdin offer? 7. How to remove items in my Shopping Cart? 8. How to change item quantity in my Shopping Cart? 9. Can I pay using a credit card? 10. I don't have a credit card, can I pay by cash? 11. Can I request Cash-On-Delivery (COD)? 12. I've purchased an item from Bin Nurdin but I want to return it back. Can I do that? 13. I bought the wrong size of apparel, can I change the size? 14. What is the shipping cost? Why am I being charged for it? 15. What is the courier service that Bin Nurdin uses for delivery? 16. I think the delivery charge is way too expensive. Can I request ordinary mail? 17. How much are the delivery charges? 18. I'm an international customer, can I do online shopping at Bin Nurdin? 19. Do Bin Nurdin provide delivery for international? 20. How many days it will take for delivery?
1. What is Bin Nurdin?Bin Nurdin serves as a comprehensive one-stop center, offering a wide range of products to fulfill all your Haji and Umrah needs. From essential items such as Ihram clothes and telekung, to Islamic books, references, and Al-Quran, we have you covered. Additionally, we provide ready-to-eat food options for your convenience. Moreover, our collection includes a variety of Muslim clothing such as ladies' abayas, telekung, men's kandoora and jubah, hijabs, and more, ensuring a diverse selection to meet your requirements.
2. Where is Bin Nurdin located?Bin Nurdin is located at 17-G, Jalan Tukul N15/N, Seksyen 15, 40200, Shah Alam, Selangor, Malaysia.
3. How to contact Bin Nurdin admin?You may contact Bin Nurdin admin at this number: 03-5523 3676 (office) Or by email: admin@binnurdin.com
4. This is my first time surfing Bin Nurdin's website. How do I start?To fully experience shopping on Bin Nurdin's website, follow these straightforward steps: 1. Select your desired products. 2. Proceed to the check-out page. 3. Provide your details by filling in the necessary information. 4. Complete your purchase by making the payment. 5. Await the delivery of your chosen items.
5. How do I make a purchase?For step by step guide, please click here
6. What kind of payment does Bin Nurdin offer?These are the payment that we offer:
7. How to remove items in my Shopping Cart?First, you have to go to the Your Cart. You can find the option in the upper right corner. To remove an item, just click the Dustbin icon.
8. How to change item quantity in my Shopping Cart?First, you have to go to the Your Cart. You can find the option in the upper right corner. To change the item quantity, change the number in the quantity box by clicking the '-' or '+' button.
9. Can I pay using a credit card?Yes, you can. Just choose Credit Card for your payment method. The browser will automatically bring you to the credit card payment page.
10. I don't have a credit card, can I pay by cash?Certainly! To proceed with bank transfer payment, simply select "Bank Transfer Payment" as your preferred payment method. You will then need to transfer the corresponding amount to our bank using the following details:- Bank: Maybank - Account Name: DNY EXCELLENT SDN BHD - Account Number: 5628-5200-0915 - Email: payment@binnurdin.com After making the payment, please scan your payment slip and send it to us for verification.
11. Can I request Cash-On-Delivery (COD)?We regret to inform you that Cash On Delivery is not available. However, you have the option to personally collect the item you intend to purchase from our physical store.
12. I've purchased an item from Bin Nurdin but I want to return it back. Can I do that?The goods sold are non-exchangeable and non-returnable, with the exception of the following cases: 1. In the event of BinNurdin delivering the wrong items. 2. In the event of goods being damaged during delivery. If you wish to request a return or exchange, you must do so within 7 calendar days of receiving the products. Unfortunately, we cannot accept returns or exchanges after this 7-day period. Please note that return and exchange requests cannot be made under the following circumstances: - Requests made after 7 calendar days from the receipt of the products due to a change of mind. - Any item that is not in its original packaging and lacks the original label. - Opening a sealed package or losing packaging materials. - Using the item. - Damaging the item for reasons not caused by our error.
13. I bought the wrong size of apparel, can I change the size?The goods sold are non-exchangeable and non-returnable, with the exception of the following cases:1. In the event of BinNurdin delivering the wrong items. 2. In the event of goods being damaged during delivery. If you wish to request a return or exchange, you must do so within 7 calendar days of receiving the products. Unfortunately, we cannot accept returns or exchanges after this 7-day period. Please note that return and exchange requests cannot be made under the following circumstances: - Requests made after 7 calendar days from the receipt of the products due to a change of mind. - Any item that is not in its original packaging and lacks the original label. - Opening a sealed package or losing packaging materials. - Using the item. - Damaging the item for reasons not caused by our error.
14. What is the shipping cost? Why am I being charged for it?Shipping cost is a delivery charge for your parcel. It is based on the weight and location of delivery.
15. What is the courier service that Bin Nurdin uses for delivery?All deliveries will be made by Ninjavan.
16. I think the delivery charge is way too expensive. Can I request ordinary mail?Regrettably, we do not offer delivery through ordinary mail due to security concerns. While we understand that it may be more cost-effective, ordinary mail tends to have longer delivery times and lacks a tracking number for the parcels we send.
17. How much are the delivery charges?Delivery charges will be auto-calculated during checkout. You may see the total charges for the delivery.
18. I'm an international customer, can I do online shopping at Bin Nurdin?For the time being, we only accept orders within Malaysia and Singapore only. We are sorry for any inconvenience caused.
19. Do Bin Nurdin provide delivery for international?Currently, we only provide delivery within Malaysia and Singapore only.
20. How many days it will take for delivery?The delivery timeframe for West Malaysia is typically 3 to 7 working days, while for East Malaysia, it is generally 7 to 14 working days. However, please note that the delivery duration may be extended during public holidays or in the event of any unforeseen difficulties. |
